How Limited Energy collects, uses, and protects contact and messaging information for its text messaging program. This policy applies specifically to text (SMS/MMS) communications.
Limited Energy does not sell or share mobile numbers, SMS opt-in information, or consent records with third parties or affiliates for marketing or promotional purposes.
This information is used only to deliver the communications you asked for.
Limited Energy operates a low-volume, two-way business text messaging program. It is used to reply to inbound customer inquiries, schedule and confirm appointments, send appointment reminders, follow up on calls, and provide service updates that a customer has requested.
Limited Energy does not use purchased or rented contact lists, does not send cold outreach, and does not send bulk promotional messaging.
In connection with the text messaging program, Limited Energy collects only what is needed to carry on the conversation and service the request:
Information collected through the text messaging program is used to:
We do not use this information to build marketing profiles, and we do not send promotional campaigns through this program.
Mobile numbers, SMS opt-in information, and consent records are not sold, rented, leased, or shared with any third party or affiliate for marketing or promotional purposes. No exceptions are made for partners, affiliates, data brokers, or lead resellers.
Information may be shared only with the service providers necessary to operate the communications service — for example, the messaging platform and telecommunications carriers that transmit and deliver the messages. These providers may access the information only to perform that function on our behalf and are not permitted to use it for their own marketing purposes.
Information may also be disclosed where required by law, legal process, or a valid governmental request.
Message frequency varies and depends on the conversation and on the service activity associated with your request. Message and data rates may apply according to the plan you have with your mobile carrier.
You can stop messages at any time by replying STOP. For help, reply HELP or email stovey@limitedenergy.net. Full program terms are on the SMS Terms page.
Message content and contact information are retained only as long as needed to service the request and to meet recordkeeping obligations. Consent and opt-out records are retained as long as required by applicable messaging regulations and carrier rules, so that an opt-out request continues to be honored.
You may request access to the contact and messaging information Limited Energy holds about you, ask that it be corrected, or ask that it be deleted.
To make a request, email stovey@limitedenergy.net with the request and the mobile number or email address associated with your messages. We will respond promptly and may need to confirm your identity before acting on the request.
Note that records of an opt-out request are kept even after other information is deleted, because that record is what prevents further messages from being sent to your number.
This policy may be updated from time to time. The effective date at the top of this page reflects the most recent revision.